Podcast: Homeowner & Resident Privacy: It's More Complicated Than You Thought

June 6, 2018 02:47 PM

The topic of privacy has been in the news recently for many different reasons, mostly related to social media, data breaches and other online privacy issues. But privacy takes on many different forms and many questions arise related to homeowner and resident privacy in a community association setting, where residents may gather in common spaces such as clubhouses, pools, lobbies, mail rooms or at association sponsored events. Issues of privacy in these situations can present themselves in many forms that many individuals may not think about. In this episode of Community Matters podcast, we’ll be exploring these issues and examining common scenarios in which you might not think the issue of privacy is a big deal. Our in this episode is Jamie Cooperstein, CEO of J. Cooperstein Hospitality Consulting, LLC. In her work, Jamie she uses the principles of AAA “Five Diamond” service, which shaped her career, to educate employees who work behind or supervise those that work at front desk counters, host stands, customer service windows, in lobbies or over the phone. Jamie uses a blend of interactive exercises, role playing and team building to coach clients on the necessary components of service excellence. For more information on her services, visit www.jcoopconsulting.com.

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