Many communities have owners who are not happy with various things going on in their community, whether justified or not. How does a community board and manager handle these owners? What processes can you set up to receive and track complaints? What is the role of the various players in the complaint process – the manager, the board, the officers and various committees? How can you calm angry residents? Can a Code of Conduct be useful in managing how neighbors treat each other, the board and the manager? Learn about these topics and more during this insightful session on community leadership.
Speakers: Heather Dombach, CMCA, Associa Mid-Atlantic & Richard Linderman, Esq., Ansell Grimm & Aaron
When: Tuesday October 2, 2018
Early Bird Registration* $25; Non-members $45.
To include a $10 donation to CAI's Pennsylvania Legislative Action Committee with your registration, please choose the Program $10 LAC Donation registration fee in the checkout process.
* Registration fees increase after 9/25/2018. Join Now to save on registration fees.
This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. This course will earn managers (2) continuing education credit hour, which also help satisfy the requirements to apply for the PCAM designation.
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