Events & Classes


2020 Spring Managers Symposium

Tuesday, March 10, 2020
08:00 AM - 02:00 PM (UTC-05:00) Eastern Time (US & Canada)

CAI presents our Spring, 2020 Managers Symposium.

Schedule of Events: 

8:00 AM Registration, Networking & Continental Breakfast
8:45 AM Opening Session: 
Government Affairs: Understanding the Critical Task of Advocacy 
Presenters: Christian Muniz, Pugliese Associates; Steven L. Sugarman, Esq., CCAL, PA LAC Chair; and Phoebe Nesmith, Senior Manager, Government Affairs, Community Associations Institute
What exactly is government advocacy and why does it cost so much? What does CAI’s legislative action committee do when it goes to Harrisburg to meet with and educate legislators? What effort does it take to get a Bill written, passed by the legislature, and signed into law by the Governor? These questions, along with a legislative update and a review of the LAC’s priorities for the current legislative session will be presented during this opening session.
9:45 - 10:15 AM Micro Session 1
Scam or Support: Making Heads or Tails of Service & Emotional Support Animals
Presenter: Marshal Granor, Esq., CCAL, Granor & Granor
Faking the need for a service or emotional support animal is a major annoyance for managers and community leaders.  Act 118 of 2018 was supposed to make it easier for associations to identify the "real need" for an animal and weed out pet in "no-pets" or restricted animal communities. This will be an interactive conversation reviewing this statute as well as the federal and state Fair Housing laws as they apply to reasonable accommodations and animals. The course will use real examples and court cases on this topic.  
10:15 - 10:45 Coffee Break with Sponsors
10:45 - 11:45 AM Breakout Sessions 
Breakout Topic 1: Quite a Collection You’ve Got There: Handling Hoarders in Your Association 
Presenter: Sean McCabe, ServPro  
Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs. This presentation will cover all aspects of a hoarding situation from identifying the issue to a peaceful and healthy resolution for your community association.
Breakout Topic 2:  Preventing Workplace Harassment 
Presenter: Joe Bonafede, Technocality   
Workplace harassment is prevalent in many industries, and community managers are unfortunately not immune. This session will define harassment and outline employee rights. Attendees will learn how to know the various types of harassment, how to protect yourself and what a supervisor’s responsibilities are. You’ll leave with an understanding of what to do if and when harassment occurs in your workplace.
12:00 - 12:30 PM Micro Session 2
Weird but True Tales of Association Management: A Storytelling Session
Attendees will break into small groups for a moderated discussion of the wildest and most bizarre experiences you’ve faced in your community management experience, with a focus on what you learned from the situation. Come prepared to share!
12:30 PM to 2:00 PM •   Lunch & Closing Session

Avoiding Burnout - How to Stay Positive 
Presenter: Ellen Hirsch deHaan 
Whether you have worked for three months or thirty years, some days are better than others.  Over the years, it seems that people have gotten nastier.  Do you wake up in the morning, and dread going to work?  Join us for lessons on how can you learn to stop worrying and love your job, feel creative and energetic, and renew the excitement you felt before you got buried in the disappointment and negativity of the world today.
Where: Green Valley Country Club, 201 West Ridge Pike, Lafayette Hill, PA 19444
Early Bird Registration* (before March 3*):

$59* manager members / $79 Non-members
* Indicates early registrations rates for manager only; business partners pay an additional fee. Rates increase starting  March 3, 2020.  Want to save on registration rates? Click here to Join Now.


This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.  This course will earn managers  (4) continuing education credit hours, which also help satisfy the requirements to apply for the PCAM designation.

This Program is Generously Sponsored By:

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