Thank you for attending our 2019 Poconos Staff Training Symposium. If you are interested in downloading PDF copies of the presentation materials from this event, you can do so by clicking on the links below:
Cyber Security & Risk Management - A Report from CAI's Research Foundation with Bob Travis
Creating an Effective Preventative Maintenance Schedule with David Chesky
The Resale Disclosure Process with Cathy Dunn and Eric Phillips
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8:30 AM Registration and Breakfast
9:00 – 10:00 AM Opening Session: Cyber Security & Risk Management - A Report from CAI's Research Foundation
Ninety two percent of community associations report that they are using some sort of software management programs, according to research conducted by the Foundation for Community Association Research. According to the Foundation’s research reported in the recent publication “Wired: 2018 Survey of Cyber Security in Community Associations,” ransomware and phishing are the most common forms of attack on community associations. More than half of the communities surveyed reported that fraud and theft are their top concerns. In this opening presentation, Bob Travis, CIRMS, will present the findings of the research foundation survey and offer tips on how to protect your association from a cyber attack.
Speaker: Bob Travis, CIRMS, CAU, on behalf of the CAI Research Foundation
10:00 - 11:00 AM Breakout Sessions - Choose 1:
Session 1 – Managing Difficult Homeowners
Managing difficult homeowners sometimes seems like a daily task in community associations. This session will explore some best practices on how staff can handle daily interactions with difficult homeowners while also keeping the peace.
Speaker: Nick Haros, Esq., Young & Haros
Session 2: Creating an Effective Preventative Maintenance Schedule
This presentation on Preventative Maintenance will focus upon the importance of having a preventative maintenance plan and its implications on the common elements of a community Association. We will discuss what a Preventative Maintenance Plan is and what it should include as well as brief review of what a Preventative Maintenance Plan report contains. We will also discuss major construction projects; planning for them and how maintenance affects these type of projects when they are needed.
Speaker: David Chesky, P.R.A., R.S., Senior Vice President, The Falcon Group | Engineers, Architects & Reserve Specialists
Session 3: The Resale Disclosure Process
The Resale Certificate, mandated in state statutes, is a critical and often misunderstood component in any real estate transaction involving a planned community home or condominium or co-op unit. This webinar will cover critical questions like what should be included in the disclosure certificate, what the deadlines are, who is responsible for providing the information and how much a community can charge for producing the documents.
Speakers: Cathleen Dunn, CMCA, AMS, PCAM, A Pocono Country Place Community Association; Eric Phillips, Esq., Hladik, Onorato & Federman
11:00 to 12:00 PM Closing Session: Preparing for Natural Disasters:
Ice Storms. Floods. Sever rain. Even earthquakes have hit Pennsylvania in recent years. Is your community prepared to survive the next natural disaster? This session will provide you with a roadmap to create a plan to get your community association up and running the next time severe weather hits.
Speaker: Phyllis Haase, Penn Estates Community Association
Early Bird Registration* (by March 29):
CAI Members - $45; Non-members $65
Additional fees apply after March 29.
Not a member? Join today and save on registration fees!
This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification. This course will earn managers (3) continuing education credit hours, which also help satisfy the requirements to apply for the PCAM designation.
This Program is Generously Sponsored by:
Thank you to our Breakfast Sponsor: