8:30 AM Registration and Breakfast
8:45 – 9: 45 AM Opening Session: Listen and Speak Under Pressure
Speaker: Kim Yencho, Big Bass Lake Community Association
Association staff and managers often find themselves in situations where listening and speaking under pressure is the norm. Is the ability to speak and listen under pressure innate? Or, can you develop the confidence to handle presentations, public speaking and making your case through preparation? In this session, attendees will learn a four step approach towards effectively communicating under pressure.
- Improve your skills in listening and understanding
- Learn about ‘pause gaps’ and honoring silence
- Learn how to quickly translate ideas to speech effectively
- Learn how to improve confidence through your physical presentation and vocal abilities
- Develop a range of easy to use talk structures to respond to any question
This session has been adapted from a course provided by the University of Sydney.
9:50 to 10:50 AM Breakout Sessions – Pick One to Attend
A. Safety in the Workplace.
This presentation will cover the OSHA inspection process along with frequently cited hazards in both construction and industry. The presentation will focus on maintenance and construction activities most closely associated with community association situations.
Speaker: Mark Stelmack, Area Director, OSHA
B. Minor Issue: A review of Law for Employees & Volunteers Who Work with Children
This session is a must attend for recreation and other staff or volunteers who have contact with children in your community association. The session will cover Federal as well as Pennsylvania Child Labor Laws, as well as a review of Pennsylvania Act 153 requiring background checks, finger printing for staff and volunteers who are involved with programs for children. Summer safety tips for your recreation programs will also be covered.
Speaker: John Wormuth, Hemlock Farms
C. Update on Collecting Delinquent Accounts
While the housing market and the economy are greatly improved, delinquencies and collections continue to plague many communities. Come hear a fresh update on how to manage and minimize delinquent accounts.
Speaker: Nick Haros, Esq., Young & Haros
11:00 to 12:00 PM Closing Session: Workplace Violence Prevention: Practical Strategies for Employers
The federal Occupational Safety and Health Administration states that nearly 2 million American workers report having been victims of workplace violence each year. Many episodes go unreported. The cost of workplace violence is estimated in the billions each year, including poor morale and legal fees and awards. Employers can be held liable for the acts of their employees, even when such acts are intentional and not within the scope of employment. This session will cover preventative measures intended to minimize the risk of bullying, harassment, assaults, and other forms of workplace violence. You will also learn the theories of legal liability used against employers and what to include in workplace violence policies and training.
Speaker: Rick Grimaldi, Esq., Fisher Phillips