Events & Classes


2018 Philadelphia Condo Staff Training Symposium

Tuesday, April 03, 2018
12:00 PM - 03:30 PM (UTC-05:00) Eastern Time (US & Canada)

Presentations & Handouts from This Session:

Digital Survival Manual presentation

Digital Survival Handout

Cyber Risk Presentation

De-Escalating Techniques


Join us CAI's annual Philadelphia Condo Staff Training Symposium. The theme of this year's sessions and topics is security and safety - including securing your association and owner data, privacy issues, mitigating the risk of data exposure, and how to de-escalate a confrontation with an aggressive individual. 

The symposium presents a training opportunity for condominium and co-op building staff including managers, maintenance, concierge / front desk, public safety and other staff members. Four sessions will be offered during this year's symposium.

Schedule of Events:

12:00 pm -12:30 pm Registration & Lunch
12:30 pm -1:20 pm Opening Session
1:30 pm -1:50 pm Session Two
1:50 pm - 2:30 pm Session Three
2:40 pm - 3:30 pm Closing Session

Opening Session: Digital Survival Manual: What Every Community Association Needs To Know About Data Protection In the Age of Hacking and Cyber-crime.

Speaker: Matt Collins, Stark & Stark

Data protection and cyber security are not just concerns for big businesses like Equifax and Target Corporation. In fact, as big businesses invest more money in increasingly sophisticated and hardened cyber defenses, criminals will turn to softer targets like community associations. With their considerable bank balances and access to the personally identifiable information of their members, community associations are attractive targets. In addition to protecting themselves from cyber thieves, community associations must keep pace with the statutes and regulations governing those entities who may possess data that requires protection. No longer theoretical or fringe topics, data protection and cyber security must become regular topics of discussion and consideration for community associations and management companies. This presentation will provide an overview of these topics by exploring the risks, common vulnerabilities, regulatory framework, and risk management. 

Session Two: The Importance of Resident Privacy & Staff Etiquette

Learn tips on how to instruct staff in the etiquette and techniques of maintaining the privacy of information and security of owner / resident data.

Speaker: Jamie Cooperstein

Session Three: Mitigating Loss & Liability from Exposure of Owner Data / Privacy

Speakers: Kenny Boddye, Kevin Davis Insurance Services

Fortune 500 companies are not the only ones at risk of Data Breaches. Community associations are quickly emerging as some of the top targets for data thieves, and it’s important to know that it is the responsibility of both the board and property managers to safeguard owner data. This presentation explores the most common sources of data breach for community associations, and how best to mitigate these losses.

Closing Session: Handling Aggressive Individuals - De-escalation Techniques

Speakers:  John Hughes & Michael Krupa, OPS Security

Handling aggressive individuals safely and effectively can be one of the most difficult issues at a site, especially if you are in charge. Our presenters have the training and the hands-on experience from a career in the Marines and the Secret Service to pass on de-escalation techniques to keep you, your residents and your property safe.

Early Bird Registration* (by March 28th):
CAI Members - $45; Non-members $70
*Additional fees apply after March 28th.

Not a member? Join today and save on registration fees!


This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill continuing education requirements for the CMCA® certification.  This course will earn managers  (3) continuing education credit hour, which also help satisfy the requirements to apply for the PCAM designation.

This Program is Generously Sponsored by:

215Secure  Fineman_Krekstein_transparent