July 8-9, 2020 at Valley Forge Casino Resort
Roaring 2020 Re-Scheduling Announcement - On March 23, 2020, CAI announced that due to the outbreak of the coronavirus pandemic, we have re-scheduled the Roaring 2020 Conference & Expo. The new date for the show will be Wednesday, July 8 and Thursday, July 9, 2020 at Valley Forge Casino Resort.
CAI's Annual Conference and Expo is packed full of learning and networking opportunities for attendees. Be sure to register to attend so you don't miss any of the following exciting events.
New for 2020! The Conference & Expo is now a two day event, with a keynote speaker on Wednesday, July 8, followed by the No Prohibition Pre-Conference Networking Party! Plan to spend the night of July 8 at Valley Forge Casino! Need a room? To make a reservation in CAI hotel block, call 610-354-8118 and specify that you wish to be booked under the CAI Tradeshow room block in the Casino Tower. We are awaiting the new room block code and will post it here once we receive it from the hotel.
When and Where
Wednesday and Thursday, July 8-9, 2020
Valley Forge Casino, 1160 First Ave, King of Prussia, PA 19406
For venue information, directions, etc., visit the resort website. Parking is free at Valley Forge Casino Resort. Park in the rear lot and enter the building through the Valet Park casino entrance.
Register online
This is a free event for all homeowners!
Download the Conference App!
Attendees - be sure to download the Conference Event App! A link to download the App will be sent to all registered attendees once the App is available. The App will contain the schedule, exhibitor list, breakout session descriptions and presentations and you will also be able to connect and chat with other attendees and exhibitors via the App.
Conference App Sponsored by 
Special Thanks to our WiFi Sponsor 
Event Schedule
Wednesday, July 8, 2020
1:00 to 5:00 PM Exhibitor Set up
Pre-conference Education Session: Combating Compassion Fatigue
3:30 to 5:00 PM
Pre-conference Session Presented by 
Managing emotions and assertive communication can be challenging when interacting with frustrated homeowners. “Compassion Fatigue” is common when property managers and associations have to diffuse sensitive situations on a daily basis.
Susan Young, an award-winning communications professional with 30+ years of experience, teaches professionals how to successfully navigate difficult conversations that allow all parties to feel heard—and respected. In this 1-hour program, Susan will teach attendees:
• 5 ways to deescalate situations—without compromising integrity and HOA rules
• Why over-apologizing sets a dangerous precedent in management and communication
• The 1 strategy that most leaders never learn about interpersonal relationships
• The 3-word phrase to neutralize difficult conversations
About Susan Young: Susan is an award-winning visibility strategist. She is a former radio news reporter and on-air anchor. Susan served as Deputy Director of New Jersey Governor Christine Todd Whitman’s Office of Radio & TV and was PR director for a statewide nonprofit. In 2000, Susan founded Get in Front Communications, Inc. The company provides online and in-person trainings for professionals and executives. Susan is one of the ‘Top 75 Badass Women on Twitter.’
No Prohibition Pre-conference Networking Party
5:30 to 8:00 PM
Get down...Roaring 20's style...at the pre-conference networking party! Enjoy drink tickets courtesy of sponsors, and heavy appetizers, while enjoying the sounds of the Craig Satchell Jazz & Swing Ensemble! It'll be the bee's knees!
Register online
Craig Satchell Ensemble sponsored by 
Check out the band at this link.
Networking Party Sponsored by
Thursday, July 9, 2020
8:00 AM Attendee Registration Opens
Enjoy continental breakfast and coffee in the Attendee Lounge.
Breakfast Sponsored By 
Registration Booth Sponsored By 
Attendee Lounge Sponsored By 
8:00 AM Special Invitation Only New Member Breakfast off the Expo Floor. Learn about the benefits of membership in CAI and meet CAI Staff, Board Members and fellow new members.
Breakfast Sponsored By 
Coffee Bar Sponsored by 
9:00 AM to 10:00 AM | Breakout Education Sessions I
10:15 AM to 11:15 AM | Breakout Education Sessions II
10:00 AM to 3:00 PM | Exhibit Hall Open
Buffet Lunch served from 12:00 PM to 2:00 PM
Center Stage - Gold Star Presentation & Sponsor Recognition at 1:30 PM
Mystery Booth cash prize announcements at 12:45, 1:45 and 2:45 PM
Lunch Sponsored by 
BB&T Pet Pavilion 
Need a break while walking the Association Marketplace floor? Be sure to visit the BB&T Pet Pavilion for a chance to cuddle with puppies and kittens, all available for adoption from Emerald City Rescue.
Sponsored by
11:40 AM to 12:00 PM | Marketing Express Talk in the Chat Room: How to Market Your Community to Millennials, presented by Jennifer Harrington & Lynne Hartmann, CMCA, AMS, PCAM, Associa MidAtlantic, AAMC. Ensuring that your community is ready to meet the diverse needs and wants of a changing generation can seem overwhelming. Still, as the demographics of homebuyers begin to shift, your community needs to be prepared. Amenities, school districts, and walkability are just a few of the factors this generation is looking for when buying a home. In this talk, you'll Learn four ways to make your community more attractive to Millennials and their families.
12:40 PM to 1:00 PM | Maintenance Express Talk in the Chat Room: Assessing the Health of Your Sewer System Using Underground Trenchless Pipe Repair, presented by Standard Pipe. Learn to identify the importance of sewer system maintenance and how trenchless (no excavation) techniques can be utilized in your community. The presentation will focus on the importance of establishing a proactive maintenance plan which will warn of potential problems and may lead to a reduction in required maintenance activity once problems are uncovered. The key factor is to view this component as a “sewer system health” check-up in order to act in a proactive vs. reactive manner.
1:40 PM to 2:00 PM | Community Building Express Talk in the Chat Room: From Ghost Town to Gold Star – presented by Paul Raetsch & Bob Kahrmann, past presidents of Horizons at Woods Landing HOA, and George Greatrex, Esq., Hill Wallack. This presentation highlights one major benefit of membership in CAI; appropriate legal counsel for community associations. Learn how Horizons at Woods Landing HOA, by joining and participating in CAI, went from “Ghost Town” to a “Gold Star” community. Two past Presidents and the association attorney, selected through our membership in CAI, will cite specific examples of how association boards can prevent falling into, getting out of, and staying out of, awkward or potentially bad situations.
Chat Room Sponsored by 
2:45 PM Exhibitor & Cash Prize Announcements
3:00 PM Exhibit Hall Closes, show ends.
Register online
Educational Programs
Click here for education session full descriptions.
Breakout Educational Sessions I (pick one) 9:00 AM to 10:00 AM
Session 1: Board Governance Issues: How to Protect the Board and Association From Liability
Presented by David Dahan, Esq., Hyland Levin Shapiro LLP
Session 2: Beyond Routine Maintenance: Roadmap to a Successful Building Envelope Restoration Program
Presented by: Allen Roth, Joseph B. Callaghan, Inc.
Session 3: Green Bananas: Investing in the Future
Presented by: David Chesky, The Falcon Group & Josephine Wolf, Esq., Clemons Richter & Reiss
Breakout Educational Sessions II (pick one) 10:15 AM to 11:15 AM
Session 1: BOARDS! Avoid These Privacy Pitfalls
Presented by: Richard B. Linderman, Esq., Ansell Grimm & Aaron; Heather Dombach, Associa MidAtlantic, AAMC
Session 2: From Gibberish to Genius: Understanding Key Legal & Insurance Terms
Presented by: Matt Collins, Esq., Stark & Stark & Robin Barlow, CIRMS, NFP Barlow
Session 3: Budget Security for Your Community Trees - Is It Possible?
Presented by: Rick Close, The Davey Tree Expert Company
Education Sponsors
Register online
Cash Prize - Mystery Booth Contest
Drop your business card in designated containers at participating exhibitor's booths and get a chance to win a cash prize during our Mystery Booth Cash Prize drawing, held at 12:45, 2:00 and 4:00 PM
Door Prizes
In addition to the Mystery Booth Cash Prizes, many exhibitors will be offering door prizes and other giveaways, so be sure to visit EVERY exhibitor.
Register online
This is a free event for all homeowners!
Managers - $25 for members; $35 for non-members
Non-exhibiting Business Partners - $149 for members; $249 for non-members
Prices listed are early registration fees. Early registration ends on April 30. Register by April 30 to avoid increased registration fees.
Attention Non Member Managers:
Register at the special rate of $139 and receive a one year manager membership in CAI and registration to this program*
*Non-Members joining at the special rate of $139 will receive a one year manager membership in CAI and the Pennsylvania & Delaware Valley Chapter. Your membership dues of $132 is allocated as follows:
Membership Fee $112
Advocacy Support Fee $20
Total Membership Dues: $132
Every dollar of the mandatory $20 Advocacy Support Fee goes directly to states with Legislative Action Committees and supports the efforts of CAI to represent and protect our members on state legislative and regulatory issues. $39 of annual membership dues is for your non-refundable subscription to Common Ground™ and $35 of annual membership dues is for your non-refundable subscription to Community Manager. IMPORTANT TAX INFORMATION: Under the provisions of section 1070(a) of the Revenue Act passed by Congress in 12/87, please note that gifts to CAI are not tax-deductible as charitable contributions for federal income tax purposes. However, they may be deductible as ordinary and necessary business expenses subject to restrictions imposed as a result of association lobbying activities. CAI estimates that the non-deductible portion of your dues is 17%. Visit www.caionline.org/advocacydisclosure for state exceptions that may apply to you. For specific guidelines concerning your particular tax situation, consult a tax professional. CAI’s Federal ID number is 23-7392984.