May 7-8, 2020 at Valley Forge Casino
CAI's Annual Conference and Expo is packed full of learning and networking opportunities for attendees. Be sure to register to attend so you don't miss any of the following exciting events.
Visit this link if you are interested in exhibiting at this event.
When and Where
Thursday and Friday, May 7-8, 2020
Valley Forge Casino, 1160 First Ave, King of Prussia, PA 19406
For venue information, directions, etc., visit the resort website. Parking is free at Valley Forge Casino Resort. Park in the rear lot and enter the building through the Valet Park casino entrance.
Register online (coming soon)
This is a free event for all homeowners!
Download the Conference App!
Attendees - be sure to download the Conference Event App! A link to download the App will be sent to all registered attendees once the App is available. The App will contain the schedule, exhibitor list, breakout session descriptions and presentations and you will also be able to connect and chat with other attendees and exhibitors via the App.
Special Thanks to our WiFi Sponsor 
Event Schedule
Thursday, May 7, 2020
1:00 to 5:00 PM Exhibitor Set up
Pre-conference Education Session: Combating Compassion Fatigue
3:30 to 5:00 PM
Pre-conference Session Presented by 
Managing emotions and assertive communication can be challenging when interacting with frustrated homeowners. “Compassion Fatigue” is common when property managers and associations have to diffuse sensitive situations on a daily basis.
Susan Young, an award-winning communications professional with 30+ years of experience, teaches professionals how to successfully navigate difficult conversations that allow all parties to feel heard—and respected. In this 1-hour program, Susan will teach attendees:
• 5 ways to deescalate situations—without compromising integrity and HOA rules
• Why over-apologizing sets a dangerous precedent in management and communication
• The 1 strategy that most leaders never learn about interpersonal relationships
• The 3-word phrase to neutralize difficult conversations
About Susan Young: Susan is an award-winning visibility strategist. She is a former radio news reporter and on-air anchor. Susan served as Deputy Director of New Jersey Governor Christine Todd Whitman’s Office of Radio & TV and was PR director for a statewide nonprofit. In 2000, Susan founded Get in Front Communications, Inc. The company provides online and in-person trainings for professionals and executives. Susan is one of the ‘Top 75 Badass Women on Twitter.’
No Prohibition Pre-conference Networking Party
5:30 to 7:30 PM
Get down...Roaring 20's style...at the pre-conference networking party!
Networking Party Sponsored by
Friday, May 8, 2020
8:00 AM Attendee Registration Opens
Enjoy continental breakfast and coffee in the Attendee Lounge.
Breakfast Sponsored By 
Registration Booth Sponsored By 
Attendee Lounge Sponsored By 
8:00 AM Special Invitation Only New Member Breakfast off the Expo Floor. Learn about the benefits of membership in CAI and meet CAI Staff, Board Members and fellow new members.
Breakfast Sponsored By 
9:00 AM to 10:00 AM | Breakout Education Sessions I
10:15 AM to 11:15 AM | Breakout Education Sessions II
10:00 AM to 3:00 PM | Exhibit Hall Open
Buffet Lunch served from 12:00 PM to 2:00 PM
Center Stage - Gold Star Presentation & Sponsor Recognition at 1:30 PM
Mystery Booth cash prize announcements at 12:45, 1:45 and 2:45 PM
Lunch Sponsored by 
11:40 AM to 12:00 PM | Express Talk in the Chat Room
12:40 PM to 1:00 PM | Express Talk in the Chat Room
1:40 PM to 2:00 PM | Express Talk in the Chat Room
2:45 PM Exhibitor & Cash Prize Announcements
3:00 PM Exhibit Hall Closes, show ends.
Register online (coming soon)
Educational Programs
Breakout Educational Sessions I (pick one) 8:30 AM to 9:30 AM
Breakout Educational Sessions II (pick one) 9:45 AM to 10:45 AM
Education Sponsors
Register online (coming soon)
Cash Prize - Mystery Booth Contest
Drop your business card in designated containers at participating exhibitor's booths and get a chance to win a cash prize during our Mystery Booth Cash Prize drawing, held at 12:45, 2:00 and 4:00 PM
Door Prizes
In addition to the Mystery Booth Cash Prizes, many exhibitors will be offering door prizes and other giveaways, so be sure to visit EVERY exhibitor.
Register online (coming soon)
This is a free event for all homeowners!
Managers - $25 for members; $35 for non-members
Non-exhibiting Business Partners - $149 for members; $249 for non-members
Prices listed are early registration fees. Early registration ends on May 1. Register by May 1 to avoid increased registration fees.