Is Your Community Gold Star?

Filed under: Uncategorized — Tags: — Tony Campisi @ 12:31 pm August 17, 2010

CAI’s Gold Star Community program recognizes communities that  work hard to develop and maintain standards, encourage community participation, maintain fiscal stability and positively impact the quality of life for residents. Homeowners and managers believe Gold Star is an excellent way to evaluate policies and procedures, and assure that their associations are operating within basic industry standards. Gold Star Logo

But don’t take our word for it. Here’s what members are saying about the Gold Star program:

“As a community manager, I find the Gold Star application to be a valuable tool. I use it to determine how the association and management are operating. Is the board periodically updating the reserve analysis? Does the board adequately keep homeowners informed? Is the association sufficiently insured? The application process helps me ensure the association is meeting its responsibilities.”  –Pat Connolly, PCAM, The Wentworth Group

“The Board at Traditions at Skippack view the Gold Star program as a highly regarded standard for excellence in all facets of community management. Receiving this award confirms to our residents that their community is being managed to the highest standards in the industry. This award also makes our community much more appealing to prospective residents, resulting in strong property values.” –Tom Adamski, President, Traditions at Skippack

To request an application for Gold Star Community recognition, or to learn how CAI is working for homeowners and community associations, please call the Pennsylvania & Delaware Valley Chapter office, toll-free, at 1.877.608.9777 or click here to download an application. The current application period ends October 1, 2010. Don’t delay! Apply today! The next round of Gold Star winners will be recognized at CAI’s holiday party in December.

For a list of current Gold Star Communities, click here.

What’s Your Spin on rules governing holiday displays?

Filed under: What's Your Spin? — Tony Campisi @ 12:26 pm July 27, 2010

Halloween. Thanksgiving, Hanukah. Christmas. New Year’s. The
holiday season fast approaches and with it all sorts of lighting and
decorative Halloween porchoutdoor displays!

But when is enough enough? How do you handle the neighbor
who still has his Christmas wreath on the door from last year?

As we approach the Autumn and Winter Holiday seasons, homeowners start to think about holiday décor and lighting displays. Some communities restrict outdoor displays around the holidays. Does your community have any specific rules and regulations concerning the type of decorations, placement and the length of time outdoor displays/lights can remain?

How does your community handle holiday displays? Should communities have such rules and regulations? What’s your spin?

Post your comments below. Click the link to the right to review CAI’s Blog Comment Policy. Only responses that list your name and affiliation will be considered for publication in Community Assets. Anonymous responses will not be published.

CAI’s Annual Conference earns Rave Reviews

Filed under: Annual Conference and Expo — Tony Campisi @ 9:24 am May 21, 2010
Phillies Phanavision Welcomes CAI Attendees to Citizens Bank Park

Phillies Phanavision Welcomes CAI Attendees to Citizens Bank Park

What a day! Last week we held our 2010 Annual Conference and Expo at Citizens Bank Park and we could not be more pleased with the success of the event. It was, without a doubt, the best Expo our chapter has held in many years.

The day started with Keynote Speaker Joe Conklin, a comedian and celebrity impressionist, who spoke on the importance of leaving a good impression and having a positive attitude. His impressions of Governor Ed Rendell, former President George W. Bush, Senator Arlen Specter, Phillies famed announcer Harry Kalas, and others, were dead on, and the crowd roared with laughter at his presentation! In the video below, Conklin impersonates long-time Eagles announcer Merrill Reese.

Video: Keynote Speaker Joe Conklin does his impression of Philadelphia Eagles announcer Merrill Reese

The General Session also featured three communities receiving the chapter’s Gold Star Award – Pier 3 Condominium in Philadelphia, Old Forge Crossing in Chester County, and The Hideout, in the Pocono Mountains.

Mid-Atlantic Management Reps with Phillie Phanatic

Mid-Atlantic Management Reps with Phillie Phanatic

Nearly 90 exhibitors packed the exhibit hall and attendance was at a record level.  A Philadelphia ball park lunch was served including stadium hot dogs, Philly cheesesteaks and hoagies. Attendees had the opportunity to participate in four educational classes throughout the day, including Stormwater Management, Neighbors at War, Working with Your Historical Commission, and Multiple Unit Insurance Claims. Attendees also had the opportunity to tour the stadium and even had a chance to have a picture taken with the Phillie Phanatic!

At the end of the day, exhibitors gave away door prizes galore, and the cash prize grand winner was Rosy Brophy, of Mid-Atlantic Management, who won the $1000 cash prize! Congratulations Rosy!

Rosy Brophy wins the Grand Cash Prize!

Rosy Brophy wins the Grand Cash Prize!

After a long day of education, exhibit hall fun, and door prizes, many exhibitors and attendees joined together at the after party in the stadium’s Diamond Club for a relaxing evening unwinding after an action packed day.

CAI thanks all of our sponsors who made this event possible, including our three Grand Slam Event Sponsors, Eastern Diversified Services, Macadam Company and Lemus Construction. Our Breakfast sponsor was Sparkling Pools and Steve Diorio/State Farm Insurance. Lunch Sponsors were Stark and Stark, Lindsay Insurance and Wentworth Management. Community Association Banc and County Action Restoration sponsored our Keynote Speaker and Becht Engineering and RestoreCore sponsored our Registration Booth. The Lanyard Sponsor was Shearon Environmental Design. And our Extra Innings Evening Reception was sponsored by Roof-A-Cide, Mamco Property Management, Smith Insurance, R.V. Buric and Union Bank.

For more photos of this exciting event, visit our Facebook page.

Attendees tour the Phillies dugout

Attendees tour the Phillies dugout

Attendees relax at the after party at Citizens Bank Park's Diamond Club behind home plate.

Attendees relax at the after party at Citizens Bank Park's Diamond Club behind home plate.

What’s Your Spin? More Dirty Laundry

Filed under: Legislative, What's Your Spin? — Tony Campisi @ 2:11 pm March 17, 2010

A community in Montgomery County, Pennsylvania has found itself on the front lines of the movement to prohibit homeowner associations from restricting an owners ability to dry their laundry on a clothesline.

CAI was contacted about this situation for an article in the Allentown Morning Call. Click here to read the article.

The story also appeared on Philadelphia’s NBC10 on March 17, 2010. Click here to view the video.

The television news story more accurately reflects the issue of rules in a community association than did the story in the Morning Call. The NBC10 piece clearly made the point that the owners can vote to change the rules and permit the use of clotheslines if they so choose. But in the absence of such a vote, the rules must be upheld in a non-discriminatory manner and all owners, who are contractually bound to obey the rules when they purchase their home, must comply with the rules of the community.

What the story on NBC 10 appropriately points out is that associations are governed by those who own homes in the community and majority (sometimes super-majority) rules. That’s as it should be. Community associations are, after all, democracies in action.

A Bill currently pending in the Pennsylvania State House would prohibit a homeowner’s association from restricting the rights of owners to use clotheslines and other “solar drying devices.”

What’s your spin? Should the legislature get involved or should the issue of governing these private communities be left to the people who own homes in the communities?

Post your comments below. Click the link to the right to review CAI’s Blog Comment Policy. Only responses that list your name and affiliation will be considered for publication in Community Assets. Anonymous responses will not be published.

Association Living: Perception vs. Reality

Filed under: Uncategorized — Tony Campisi @ 3:12 pm March 11, 2010

Over the course of the last ten years, CAI has from time to time engaged a national research firm to study whether or not people who choose to live in an association governed community are happy or not. The results of the latest study by Zogby International reveal similar results to the initial study conducted in 1999 by the Gallup organization. The basic finding is this – those who live in community associations are happy with the lifestyle they’ve chosen, contrary to some stories that are sensationalized in the press and that would make one believe the opposite is true.

For the complete article and information, click here to visit CAI’s national website.

Dirty Laundry: Responding to Media Sensationalism

Filed under: Legislative — Tony Campisi @ 4:00 pm February 23, 2010

“We can do the innuendo, we can dance and sing. When it’s all over we haven’t told you a thing. We all know that crap is king, give us dirty laundry.”

So go the lyrics in Don Henley’s song Dirty Laundry, about a media culture more concerned with sensationalism than fact.

A few weeks ago there was media buzz about a community association in the Philadelphia Suburbs which had denied an owner’s application to install a solar panel on the roof. The story hit the news and the press went wild.

On January 22, 2010, the West Chester Daily Local ran an editorial that was extremely critical of the homeowners association in question and of associations in general. The editorial board clearly did not bother to get the facts straight before they launched an unwarranted and factually-incorrect attack on community associations in Pennsylvania. The following editorial, which has yet to be published by the newspaper, was sent by CAI in response.  Click here to read the original editorial.

“I am writing in response to the editorial published in your paper on January 22, entitled “Homeowners need protection from association’s rules.”

Your statement that homeowners associations are “governed not by a democratically elected municipal government but by an autocratic group of naysayers” is unfair, uninformed and could not be further from the truth.  Under the Pennsylvania Uniform Planned Community Act, associations are governed by boards consisting of homeowners who are elected by their neighbors. The thousands of Pennsylvanians who volunteer to serve on these boards do so without compensation and are obligated to serve, according to state law, “…in good faith, in a manner they reasonably believe to be in the best interests of the association and with care.”

The vast majority of these homeowner volunteer leaders work diligently and effectively to meet the established expectations of their neighbors. In fact, national surveys conducted by Zogby International in 2005, 2007 and 2009 show that close to 90 percent of association residents believe their governing boards strive to serve the best interests of their communities.  What politician—or newspaper—wouldn’t welcome that kind of support? Fact is, if a board member is not serving in the best interest of the association and the people who live there, the owners in the community can vote him or her off the board.

Your editorial’s contention that the state should “enact laws that would restore to homeowners the rights they seem to have unintentionally signed away for the pleasure of living in neighborhoods with cute, faux rural names” displays a lack of understanding about the reason community associations exist in the first place, the advantages to residents who choose to live there and the laws that govern associations. For instance, there is a Federal law on the books that prohibits a community association from denying an owner’s right to fly the American flag. That law also correctly permits the association to govern the placement and size of the flag to insure safety and compliance with architectural and other guidelines.

Community associations deliver services at the direction of their homeowner members,  meeting the expectations of residents by working to provide a safe, well-maintained living environment, preserving the nature of the community and protecting property values.

In addition to providing amenities like pools, walking trails and clubhouses, and services including snow plowing, refuse collection and street maintenance, community associations also extend some degree of protection against neighborhood degradation and deterioration – cars on cinder blocks, dilapidated homes or yards that are not maintained. This requires not only the creation of reasonable community standards, but also the equitable and consistent enforcement of rules.

While rules differ among associations, the goals are the same: To preserve the nature of the community, protect property values and meet the established expectations of residents. These responsibilities fall to the volunteers who are elected by their neighbors to govern associations and to the professionals who often are hired to manage them.

Despite their inherent advantages, associations do face complicated issues, none more common than the challenge of balancing the best interests of the community as a whole with the preferences of individual residents. Many community associations deal regularly with conflicts involving what a resident may want to do and what established rules allow. Managing this critical and delicate balance is the essence of association governance.

But it’s important to remember that people living in an association-governed community have contractually agreed to adhere to the rules in that community. Covenants, codes and restrictions are created to maintain community standards, protect property values and encourage a sense of community stewardship. They would cease to exist if the majority of residents did not want them. The legislature would be well advised to carefully consider the constitutional ramifications of legislating away contractual agreements between two private parties.

In the case of solar panels, serious issues must be considered by a community association board. For example, in many communities that consist of townhome style houses, the homeowner may not own the roof. The roof may be owned by the association. Who is responsible for damage to the roof when the solar panel is installed? More importantly, when the roof needs to be replaced, as all roofs inevitably do, who is responsible for paying for the removal and re-installation of the solar panel? And if the solar panel is damaged in this process, who is responsible? What happens if the piping to and from the solar panel is defective and leaks occur that damage neighboring units? Who pays to fix the damage?

Community Associations Institute, an organization that works on behalf of all common-interest communities, is aware of Representative Houghton’s proposed legislation and stands ready to work with him to find a solution that preserves the ability of owners to take advantage of renewable energy sources while maintaining the association’s duty to act in the best interests of the community at large to protect property values.

As always, CAI advocates open, constructive and respectful dialogue and urges all parties to be reasonable, flexible and open to compromise when disagreements do arise.”

Tony Campisi, Executive Director
Pennsylvania and Delaware Valley Chapter, Community Associations Institute

CAI members should monitor their local media outlets, and when you see a mis-informed opinion about life in community associations in your local paper, let us know so we can correct it. Don’t let that dirty laundry hang out to dry.

Solar panels and Clotheslines…What’s Your Spin?

Filed under: What's Your Spin? — Tony Campisi @ 12:06 pm January 20, 2010

By now many of you have received the first issue of CAI’s new bi-monthly magazine, Community Assets, for 2010. Our new full color, bi-monthly publication is packed full of information for members. One of our new features is a column called “What’s Your Spin?”

For each issue, we’ll post a question to this blog and ask you to weigh in with your thoughts and opinions. Select responses will be published in the next issue of Community Assets.

This month’s topic:

Should a Community Association be more flexible with rules and regulations pertaining to solar panels, clothes lines and other energy saving/green items? What’s your spin?

Post your response as a comment to this blog, or email your response to tony@cai-padelval.org. Only responses that list your name and affiliation will be considered for publication in Community Assets. Anonymous responses will not be published in the magazine.

CAI’s 2010 Annual Conference: There’s No Place Like Home!

Filed under: Annual Conference and Expo — Tony Campisi @ 2:13 pm November 4, 2009

CAI’s 2010 Annual Conference and Expo: There’s No Place Like Home!

CAI’s 2010 Annual Conference & Expo will be held on Thursday, May 13, 2010 at Citizens Bank Park – home of the Philadelphia Phillies – the defending World Champions of baseball.

Since the Phillies are back in the World Series, what better time to sign-up for a sponsorship, booth, or program ad?

Now is also a great time to become a 2010 Most Valuable Partner (MVP) with the PA/DelVal Chapter of CAI!  You can sponsor educational, social, and networking events, advertise in our chapter magazine, Community Assets, or our Annual Membership Directory & Resource Guide and save money by signing up now!

CLICK HERE TO VIEW THE EXHIBITOR AND SPONSOR GUIDE

Click here for the floor plans – 1st base side and 3rd base side.

Become a Chapter Premier Partner for 2010 and save on sponsorships.

The 2010 show will feature:
• 90+ vendors
• 250 + attendees
• Loads of FREE PARKING
• Education Sessions
• Keynote General Session – stay tuned for keynote speaker announcment!
• Free Food
• Prizes
• Ballpark Tours
• Extra Innings After Party

Don’t miss exhibiting at the biggest event of the year! For more information call Mike Shaw at the chapter office at 610-783-1315, ext. 13.

Click here for more information on the Annual Conference and Expo.

What’s Your Spin?

Filed under: What's Your Spin? — Tags: — Tony Campisi @ 11:08 am October 5, 2009

CAI’s Communications Committee is busy planning six information-packed issues of our chapter magazine, Community Assets, for 2010. One of our new features is a column called “What’s Your Spin?”

For each issue, we’ll post a question to our blog and ask you to weigh in with your thoughts and opinions. Select responses will be published in the next issue of Community Assets.

Our first topic is on current events.

Do current trends in home/condo sales and property values in your community indicate that the housing crisis is easing? What’s your spin?

Post your response as a comment to this blog, or email your response to tony@cai-padelval.org. Only responses that list your name and affiliation will be considered for publication in Community Assets. Anonymous responses will not be published in the magazine.

CAI Recruiter Rewards Program

Filed under: Membership — Tony Campisi @ 2:56 pm September 24, 2009

Did you know that the majority of new members who join CAI come from members talking to colleagues, board members, friends, and others about the value of membership? By referring prospective members to CAI, you help grow the organization and raise the professionalism of the entire community association industry.

As a membership driven organization, CAI depends on new members to help us grow. The best recruitment tool, when trying to attract new members is our current membership. When current members find value in their organization, and are willing to discuss their positive experiences with their own personal contacts, prospective members are more likely to join.

Association management companies and managers work every day with a variety of business vendors and community leaders who are not currently members of CAI but who are excellent candidates for membership.

By helping to recruit new members, you are helping to make CAI a better organization—stronger and more capable of fulfilling its mission of service to your company and to all of our distinct member groups—that of education, advocacy and support to the community association industry.

What is CAI’s Recruiter Rewards Program?

Recruiter Rewards is the Pennsylvania and Delaware Valley Chapter’s way of rewarding members who help CAI grow. Here’s how it works…

Each time a member recruits a new member to CAI, you’ll be entered into a prize drawing. The grand prize winner will receive their choice of a $1,000 travel voucher to put towards a dream vacation or $1,000 cash just in time for a holiday shopping spree, to give yourself a gift, or however you see fit!

Additional prizes will be given throughout the year!

The more new members you recruit, the more entries you’ll have in the prize drawings. In addition, your new member recruiting also qualifies you for participation in CAI National’s Recruiter Club and the EVERY ONE COUNTS campaign, where you can earn additional prizes!

CAI’s Recruiter Rewards Program is open to any member who successfully seeks out and engages associations and professionals who are looking for information, education, programs, networking, and other services concerning managing or living in a community association. Prospective members are all around you and are easy to find, including clients, colleagues, referrals from clients, new or old community associations in your area, etc.

Tips on How to Recruit

Recruitment can be both fun and challenging. Having the necessary information and tools will better prepare you to tell your friends and colleagues about the great benefits and services offered to members at CAI. Follow these simple tips and you can be a #1 Recruiter.

Share your personal experience. Nothing can be more effective than you sharing your personal experience in being a member of CAI, as well as the benefits/services you receive from becoming a member.

Attend a community association meeting. Invite prospects to attend a community association board meeting to personally explain CAI membership. Don’t forget to bring prospective membership packets for each prospect.

Meet them half-way. Send membership information to your clients and offer to pay a portion of their membership dues for the first year. Clients who are involved and educated make informed and better decisions.

For more tips and a copy of our Membership Recruitment Handbook, or to refer a potential member, please contact Mike Shaw, Marketing & Membership Associate at 610.783.1315, x. 13 or e-mail him at: mike@cai-padelval.org.

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